Comments on: ILTA 2012 – view from afar – day two

By: Jason

Jason — Tue, 28 Aug 2012 21:34:58 +0000

#APP7 #ILTA12 our end users have customer service expectations equal to great service they receive as consumers. Amazon? Ritz Carlton?
— glynnILTA (@glynnILTA) August 28, 2012

#APP7 4 principals of customer service - 1 Perfect Product, 2 Delivered by caring, friendly person, 3 in a timely fashion .... and...
— glynnILTA (@glynnILTA) August 28, 2012

#APP7 4) with the support if an effective problem resolution process ... OWN the issue and care about the solutions. #ILTA12
— glynnILTA (@glynnILTA) August 28, 2012

#APP7 Customer Service mantra -- Keep Challenging the Standards, or they will degrade. #ILTA12
— glynnILTA (@glynnILTA) August 28, 2012

By: Jason

Jason — Tue, 28 Aug 2012 21:33:02 +0000

What a teaser tweet from #CTPG3!!! No details of what it is :-(

Kudos to @beaum and his team for their amazing mobile DMS solutions #ctpg3
— Tony Fazzone (@tfazzone) August 28, 2012

By: Jason

Jason — Tue, 28 Aug 2012 21:30:08 +0000

Apple has raised the expectations of hardware and software.Current legal tech integration world is a Rube Goldberg#tech5 #ilta12
— Jeffrey Brandt (@jeffrey_brandt) August 28, 2012

On client demands - showing picture of pigs flying.#tech5 #ilta12
— Jeffrey Brandt (@jeffrey_brandt) August 28, 2012

Dont work about the device, worry about the information it has and it has access too.#tech5 #ilta12
— Jeffrey Brandt (@jeffrey_brandt) August 28, 2012

@jeffrey_brandt If you don't lock anything down you can end up on the front page of the WSJ for all the wrong reasons. :) #ilta12 #tech5
— Ben M. Schorr (@bschorr) August 28, 2012

BYOD users have built in tech support at home of they have a child over the age of 10#tech5 #ilta12
— Jeffrey Brandt (@jeffrey_brandt) August 28, 2012

Big aspect of security is user EDUCATION.Let me say that again E-D-U-C-A-T-I-O-N#tech5 #ilta12
— Jeffrey Brandt (@jeffrey_brandt) August 28, 2012

Orrick allows use of Dropbox#tech5 #ilta12
— Jeffrey Brandt (@jeffrey_brandt) August 28, 2012

By: Jason

Jason — Tue, 28 Aug 2012 21:23:58 +0000

From the Epona session there was an interesting tweet from Brian. I presume because Epona's product does? If so that's nice, simplifying things for the user!

I like when Outlook ECM add-ons utilize the Outlook Search bar at the top of view. that's what users will try first! #SPOT2 #ILTA12
— Brian Podolsky (@brianpodolsky) August 28, 2012

By: Jason

Jason — Tue, 28 Aug 2012 21:22:03 +0000

Not a huge amount from #AUT1 this morning, just the following from Liza in Autonomy's marketing team

#AUT1 #Autonomycorp #ILTA12 #cloud #WorkSite on premise with DR to #Autonomycorp private cloud
— Liza Madden (@lizamadden) August 28, 2012

shame as be interested to hear what was shown, maybe at the UK user group in September?