Jan 28 2015

A Fork in the Road : From Single Partner to Largest Legal Practice in the World – Roger Lane-Smith

Jason

Over Christmas I finished Roger Lane-Smith’s autobiography “A Fork in the Road”, definitely the first biography I have read about a lawyer. How fascinating can a corporate lawyers life possibly be? Well I have to say it was actually a really interesting insight into modern law firms.

If you look at the modern day mid to large sized law firm, this book plays through a history of how we got to where we are. The “good times” of too much work for too few lawyers and the opportunities that were there to make good money and grow firms. There was clearly an ambition in a number of the partners across Alsops and Dibb Lupton to be a trailblazer to what is the norm now in law firms, I mean take a look at Dentons’ news this month!

In the book, there are also some stories of corporate politics thrown in, a surprising number of celebrities and the world’s greatest football team to keep you turning the pages (or clicking the next page button if like me you’re on a Kindle!). One story I found particularly interesting was that of Stafford Pemberton Publishing, Starsky and Hutch, Aaron Spelling and a meeting with Muhammad Ali! To think a law firm from the North West could mix in deals like this back in the 70’s shows what opportunities were there for the law firm willing to push the boundaries and aim high.

It is definitely worth a read if you work in a law firm, there are so many aspects of lawyers and the way law firms work that come across in the book. Sometimes intentionally, sometimes not. But there are plenty that will raise a wry smile. If you don’t work in a law firm, but have an interest in business biographies I’d say it’s probably still worth a read.

Overall though I came away with two observations:

  1. This journey for law firms seems to me a big first act that is almost complete. Most corporate law firms have followed suit and there is now becoming too little work for too many lawyers. The market has definitely changed and thus the book felt like a fitting epitaph to part one of “The Law Firm” and we seem on the cusp of a totally different second act.
  2. There was no mention of support staff in the various law firms at all. For the most part that’s understandable, it’s a book on Roger’s life as a lawyer. But there is also a lot about how the largest legal practice in the world was built. It’s telling that in act one of “The Law Firm” it was all about the lawyers, you can’t imagine for one minute that part two won’t have a large non-lawyer part to it!

The-Law-Firm

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Jan 12 2015

Explaining things in 140 characters is impossible!

Jason

I remember a time when you were wary of trying to explain things in email, would you be able convey exactly what you wanted to say in a way the recipient would understand? That now seems child’s play compared to making a point on twitter, a simple “I think A” statement creates a raft of responses “Why not B???” “Hey what the hell is wrong with C???” **

The benefits of having a blog is I have the space to write more than 140 characters to try and explain what I was trying to say in such a tweet this week:

I tend to judge how successful companies will be on their social media abilities nowadays. #LegalIT

This tweet was based on two IT companies who I have dealt with recently, both with good and very similar products. My attitude to them has been shaped by their social media abilities, well OK my perception of their abilities based on their attitude to social media. Both companies have new products or features on the horizon.

One company went out of their way to let me have advanced information about their product in the hope that I would blog about it, they know about this blog and therefore for them it’s a channel to get word out. It’s a risk, as I wouldn’t necessarily give the product a positive spin, but they’re confident enough in their product.

The other company insisted that the information they had told me remained confidential and shouldn’t be blogged about or posted online. I’d actually love to write about this firms new product, I think it’s a great direction and one that would interest the market they’re in.

This scenario was the point of my twitter post. To me the former shows confidence in their product, a real understanding of the modern IT environment, a willingness to engage customers and potential customers and to receive negative as well as positive feedback. The latter, well the opposite. I understand that in certain scenarios there may be a need to stop others getting to market before you release a killer new product, but this isn’t the case here. These attributes for the first company though for me are attributes of a firm more likely to be successful going forward (most other things, product etc being equal).

As an aside the status actually generated a conversation that took a different direction, even though that wasn’t the original intention of the point. So be careful when you tweet, either be prepared to converse on twitter or get a blog to explain yourself!

 

** thanks to a colleague for the first paragraph, that’s how he explained this twitter phenomenon

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Jan 6 2015

NetDocuments Acquires Decisiv Email Technology and Team from Recommind

Jason

Well today NetDocuments has made a move into controlling the explosion of email in law firms. Not the first to do it, but a bold move to acquire Decisiv Email from Recommind. I didn’t know too much about Recommind’s product until last summer when they (Recommind) were on a panel at ILTA, the session was titled “Predictive analytics: email management magic”. Given the challenges that email management brings in law firms (underlined by ILTA’s 2014 technology survey where it was shown as a major technology headache) the session got my interest.

The panel were mainly vendors looking at predictive technologies to try and understand the email content and context to be able to control and manage the email received, there was also a bit of “sales talk” sandwiched in between this and some good case studies.

Neil Etheridge of Recommind talked about approaches to email management and the scenarios they were best suited to, for law firms the most pertinent was:

  • Suggested filing (great for the day forward)
    • Great for matter-centric filing
    • Filling location suggested to the user
    • No training = minimal set up time

The case study in the ILTA session was from a mid sized North American law firm where Decisiv Email  was implemented, it was used to suggest likely Client/Matters, with the user then confirming or editing. They ended up with high accuracy through the combination of Recommind’s analytics and user intervention.

NetDocuments intend to rebrand Decisiv Email to be NetDocuments Email. It will be separate from NetDocuments EMS Folders and EMS Profiler. What’ll it bring? Well this section from the press release sums it up nicely:

Email continues to grow at a staggering pace and firms are struggling to incorporate, protect, file, and manage email in the document management system. The Decisiv technology will bring several key components to email management that will improve the ease of use when filing and managing email. Key features for effective email management across the firm’s matters, clients, and internal communication include:

    1. Predictive filing to the DMS – The Decisiv technology allows for robust predictive filing based on key criteria such as To, From, Cc, Subject, contents, etc. Predicted locations are visually ranked, indicating probability and enabling filing to the correct matter with just one click. Automatic filing can be enabled with a set threshold (e.g. email that reaches a 95% confidence rank or higher will be automatically filed to the predicted matter).
    2. De-duplication – Email is filed to the content management system once, regardless of how many individuals file it.
    3. Folder Mapping – Select folders in Outlook and map to the document management system. Email filed to mapped folders will be sent to the DMS.
    4. Global filing indicator – Email is visually tagged in Outlook for all internal recipients to see in their own mailboxes, indicating it has been filed to the DMS regardless of who in the firm filed it.

Now to an iManage customer with WorkSite Communications Servers and Email Management plumbed into FileSite this may not seem a massive deal, but it does bring the feature set of the two DMS products closer in terms of email management. I guess the key will be down to whose analytics engine produces the better recommendations. I presume that Decisiv Email under the Recommind guise could be plugged into iManage, so I’d be interested to hear any analytics stories in the comments from people who’ve used both?

My final thought though is one I’ve had for some time, is the DMS actually the right place for email? It’s probably too late given the volumes of email we’ll all have in our DMS’s, but I’d love someone to come up with some way of leaving the physical email in an email archiving product and the DMS hold a pointer to the physical item in the matter file. All this wrapped up in some lovely UI that was available on multiple devices with multiple apps for different use cases!

Link to the NetDocuments full press release

 

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Jan 5 2015

Speaking at the Enterprise Mobility & Mobile Device Management conference

Jason

Happy New Year to everyone!

Just a short post to start the year, below is a short video interview I did after speaking at Whitehall Media’s 4th Enterprise Mobility and Mobile Device Management conference towards the end of last year.

Answering some key mobility questions:

  • How is Mobile Application Management (the video text says “Access” Management but it is “Application” I’m referring to) different from Mobile Device Management?
  • How are Apps helping employees and why are they so important to the business?
  • What are some of the security considerations and challenges associated with mobile apps?
  • How important is end user experience and what are you doing to engage with end users?
  • What key tips would you offer other enterprisesbuilding apps for their business?

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Oct 21 2014

Matter Centre – aka Microsoft’s legal DMS in the cloud

Jason

I know, I know this post is late. Very late. I posted my last bulletin from ILTA back at the beginning of September and now we’re a few days from the clocks going back at the end of October! Yes, back at ILTA Microsoft launched their legal DMS (Document Management System) entitled “Matter Centre”. Developed for their in house legal team (not an insubstantial team, 1100 employees across 55 countries), they have decided to open it up to the legal world in general. The press release can be found here with details of what’s on offer, basically it offers the functionality of a DMS as you’d expect.

Two areas were of interest to me:

1) It’s built on Office365. So for a small to medium firm you can now have email (via Exchange), instant messaging and telephony (lync), your intranet (sharepoint) and your DMS (matter centre) all in the cloud. All secured by Microsoft. All monitored, managed, backed up by Microsoft. All the business continuity and future proofing you could want from a top class infrastructure team managed and all delivered for you by Microsoft. What’s more you can access at the office, on the move or at home with ease. It’s a compelling case for a firm that hasn’t the IT resources to manage a bespoke on site set up.

Now the downside for me is the DMS is effectively SharePoint at its core. I’m still not 100% convinced on SharePoint, however the potential manageability and scalability issues are taken away from being your problem, so maybe it’s not a big deal?

2) Now although I’m wavering on the first point with it being SharePoint underneath, this second point for me is the killer. Apps for Office, the method of integration for Matter Centre isn’t the old plug in method but the newer Apps for Office developed for Office 2013 and Office 365. This brings much slicker integration, the look and feel just works with Office. So no additional toolbars that look out of place or dialogue boxes designed for Office 2 or 3 versions back, it looks slick.

Matter Centre 2So as you can see from the photo above with Outlook, the Matter Centre “dialogue” just appears in the email body. Now I have to say the system looked very much beta 1 and some of the apps need a bit of polish. But, this has to be the way to integrate a DMS in future! With a bit of thought and design you could craft an interface that just feels as though its the norm for office. In fact think how OneDrive is now integrated as the default over the C: drive.

The same integration is available in all the Office products, so below is the integration into Word:

Matter Centre 1Again instant access to the Matter Centre system integrated into Word. And installing them is simple, just go to the appstore and install!

AppStore for Office

For the IT dept. Microsoft has released a product called Telemetry Dashboard which will allow monitoring of all the apps installed across the user base. As the Microsoft blurb says, you can “monitor loads and load failures for apps for Office in Word, Excel, and Outlook. This information will tell you which apps for Office are frequently used in your organization and which apps for Office are experiencing errors”.

This for me is the key feature of Matter Centre, the use of apps could potentially allow me to install the DMS on my home version of Office365 and get seamless access to the DMS. It’s a feature I hope the current DMS vendors will take a look at and maybe design and build a user interface from scratch for Office 2013 onwards, maybe also throw in a nice “DeskSite” Metro app in Windows 10 and we’ll have a DMS for the future!

 


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Oct 6 2014

Some dates for your diary in October and November

Jason

Just a short post as a bit of an advert for a couple of legal IT shows in the coming months, both at which I’ll be speaking at.

On the Wednesday 15th October in London at the Tikit Word Excellence Day. I’ll be talking about Mobile Working and BYOD with Ali Moinuddin from Workshare and Matt Miller from Microsystems.

Then on Thursday 13th November again in London I’ll be joining a panel at ILTA Insight 2014 to talk about a variety of challenges law firms have around mobility.

 

 

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Sep 30 2014

Windows 10 in the law firm

Jason

Back in June I did a talk at a conference on mobility. There was a bit of future gazing from me on where I thought law firms would go next with their desktop PC’s. It was a conference sponsored by the UK magazine Computing, unfortunately one of their journalists then reported what I’d said as the current strategy for our firm!

Windows 10

Today’s launch of the next version of Windows by Microsoft, Windows 10, made me more sure that the future of legal desktops is from the Redmond company rather than from Cupertino. The following are the highlights I picked out, things that iron out those kinks in Windows 8 to make Windows 10 more of a certainty in law firms.

  • Continuum” – this is a new feature that adapts the OS to the device, got a keyboard and mouse and the new modern UI apps will open in windows and the device acts like a Windows 7 desktop machine. Snap off the keyboard and use like a tablet and things revert to a full screen more touch friendly interface. You could do it in Windows 8.1 but this now works as it should, automatically.
  •  The Start Menu is back. This wasn’t a big deal for me, but for lots of folks it was. So can only be a good thing it’s back, allows that desktop or modern UI split in a seamless rather than jarring way.
  • Desktops for different purposes. You can use one for personal and one for business. I’m not sure whether this is more than Windows 8.1’s ability to have a desktop on one monitor and a modern app on the other, it sounds like it but information is light at the moment.

I’m sure there’ll be much more over the coming weeks, but I’m convinced Windows 10 and the hybrid desktop/modern UI works for legal. Allowing old legacy apps to continue in a desktop mode as now, but then brings the flexibility to pick up the screen and access data in a modern touch friendly way on the move. Also this will be one version of Windows for phone, tablet and desktop with one Windows Store. This one platform and the develop once platform Microsoft are pushing should be great news for legal vendors. In fact it’s the one thing I liked about their Matter Centre product they demoed at ILTA (more about that in a post I promised early in September but have yet to write!)

But to pinch a headline after seeing the launch today, I do believe Windows 10 could be the catalyst for law firms next PC refreshes!

Update:

Just read some more on Windows 10 and the new security features really stood out. Whereas bitlocker in Windows 7 protected the data on the device, Windows 10 will have an additional layer of protection using containers and data separation at the app and file level to protect the data wherever it goes – on tablet, PC, USB drive, cloud etc. Very interesting from a law firms point of view in protecting client data.

 

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Sep 4 2014

Across the pond to ILTA 2014 – a retrospective look part three

Jason

ILTA 2014 – Nashville 18th-21st August

Wednesday and Thursday sessions

Planning my Wednesday was always going to be hard, I had a talk to do in the afternoon and the only time to run it through was sometime on the Wednesday itself (especially after I’d decided to take a trip on the Tuesday evening to the Grand Olde Opry to see Carrie Underwood, Terri Clarke, Trace Adkins and others!). So in the end I only managed one session in the morning after the Keynote, the early afternoon was then spent preparing for and then delivering my talk on Mobile Application Management. My talk covered designing, developing, controlling applications on mobile devices. This was based on real world experience of what we’ve done in our firm. If you’re interested in a synopsis in a blog post let me know in the comments.

Grand Olde Opry

So the session I did attend on the Wednesday was entitled “Navigating the Decision Tree of Windows 8, Office 2013 and Office 365 (DASPG5)”. This started with a comment in stark contrast to the Windows 8 one on Tuesday;

“If you’re not willing to invest in training then you’re not going to get to windows 8.1, it’s not something a lawyer would just be able to figure out. Also beware of one size fits all training as it’s a generational thing, some who are used to tablets and iPhones they will pick up quickly.”

There were plenty of pieces of advice through the session for those thinking about a move to Windows 8, one I thought particularly interesting was to keep the change to a mininimum. Don’t try and role too many apps at the same time as the new OS. I have to say this was against my current thinking, I’d thought what’s the point in rolling Windows 8 if you’re not going to exploit metro apps (or should that be windows store/windows 8 apps now)? Especially if you’re already on Windows 7, isn’t the reason to go 8 to utilise the new apps for the new form factors (tablets)? But then maybe they were thinking more of a desktop FileSite or Office upgrade at the same time rather than exploiting windows store apps?

Again the “Should I wait for Windows 9?” question came out and again the advice was “No”, this time also pointing out if you go to 9 in the next 18 months you’ll be at the bleeding edge of a new OS with all the challenges that brings. The talk then switched to look at the differences between Office 2013 and Office365. The key differences being:

  • The desktop applications for Office 2013 and Office 365 are functionally the same for now. 365 continues to evolve whereas 2013 is a point in time. So for now they’re aligned but 365 will evolve into 2015 etc. 365 updates will come quicker and more often, rather than  waiting for service packs etc in 2013.
  • The mobile experience for 2013 is much more limited. 2013 is down to your own setup with VDI, remote access etc whereas 365 has all the mobile apps (Office for iPad etc)
  • Licencing is a big driver for the choice (see picture below)

Office 365 licensing

  • Deployment is also different. Office 2013 is a traditional package and deploy with MSI and office customisation tool. Office 365 is a streaming install from the web or a local share. Both though can be customised.

The session I went to on Thursday morning before packing up to leave for the airport at lunchtime was “Is matter centric all we dreamed of (ECMPG4)”. I have to say I thought it would be a session to challenge our filing methods of MCC, a next generation MCC or MCC 2.0. Maybe new thinking on filing into workspaces, say a new tagging method for DM? But no it really was people still discussing the best folder structures and filing methods for matter centric!

 

Keynotes from Tuesday and Wednesday

Tuesday’s keynote was by Rod Beckstrom entitled “It’s a mad, mad, mad cyber world”. Now for an Englishman like me, the amount of audience participation involved first thing in a morning (and still on my first cup of coffee!) was a bit much for me, we had to engage in discussion with those around us too for goodness sake! But one thing did happen in this session that you could only get at a legal conference as large as ILTA. After Rod had given an example of a cyber attack on Saudi Aramco during the start of the keynote, where they lost data on 30,000 machines and servers in one day. Who should ask a question during the end questions but the head of legal IT for Saudi Aramco!

Overall the keynote was a fairly interesting run through the need for cyber security in law firms, building on the quote from Joe Patrice editor Above the Law “Law firms are the soft underbelly of American cyber security”. For me the key message that came out loud and clear, both during the talk and on the twitter stream, was the biggest risk was from inside the firm. The picture below was put and this point was made that above all these was the end user.

cyber(Metasploit is an open source database of cyber exploits, this can be used for both pen-tests or by hackers. The point was that the regulators advice was usually behind this, so planning for what the regulators in legal stipulate is probably not enough. The above items were the levels of threat, so first are the lone hackers, then above them is the hacktivist network e.g. anonymous. Not on this diagram but mentioned was that right at the top was actually the internal users as the weakest link/biggest threat to the firm)

 

Wednesday’s keynote was another future gazing talk, this time from Rohit Talwar entitled “Unleashing IT To Disrupt, Define and Differentiate Future Strategies”. It was interesting stuff but the overall gist was what we’ve heard numerous times in legal “Everyone is chasing the premium work, so how do you differentiate?”.

I can see the point and would love to think one prediction he made would could true, that lawyers inside firms are getting frustrated at pace of change or not being able to create new ways of working within their firm. And that these lawyers will break away and work with IT firms and venture capitalists to create new ventures. But I still stand by my posts made here and here on how I think things will pan out.

There were some bits that I did pull out from the keynote that were worth re-airing. That IT should start thinking more like a consultancy, building close business alignment and a strategic approach to management of IT (an example was give of Taylor Wessing who put all their senior IT managers through account management training). Another example given was Seyfarth Shaw:

  • They went through and process mapped all matters (currently have about 500 different mapped out as swim lane diagrams)
  • Can then play these swim lanes back to the client to talk through exactly how the matter will play out, tailoring these to the client in the chat
  • Can then plan these out and come up with a detailed plan and cost for the matter

 

Finally it wouldn’t be an ILTA without a mention of the vendor hall and this years kicked off with a super hero themed opening on the Monday evening. Most of the big named vendors are in attendance, but I have to say I struggle to get around the hall to see anything new. By the time I’ve seen the sessions, spoken to the vendors we use or are looking at using, there is very little time to see any new stuff (back to the need for a wingman to free up a good session in the hall or a bit more forward planning and arranging of demos in advance!).

Also I think unfortunately a lot of vendors hold their new product press releases until the start of the conference, meaning a) even if I had pre-planned it wouldn’t have been any good and b) by the time the release comes out most of our diaries are over subscribed already. Maybe in future some information or teasers on the new stuff could be released a couple of weeks before the event?

super-heroes

That was my week in Nashville, a very useful and enjoyable conference (albeit very busy). In my last post next week I will focus on one of these new products, one that garnered quite a lot of comment on social media through the week and after. That is Microsoft’s Matter Centre, their DM for Legal based on Office365 in the cloud.

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Sep 2 2014

Across the pond to ILTA 2014 – a retrospective look part two

Jason

ILTA 2014 – Nashville 18th-21st August

One of the hardest things I find to do for ILTA is to plan your week, when I attended in 2010 I had a wingman and so we could split the sessions between us. As the only rep from our firm this side of the pond it was difficult to fit everything in. I typically had between two and four sessions I was interested in per slot, inevitably in some sessions I found myself wishing I was elsewhere (going by the tweets from the other sessions). For some of these I missed I can of course catch up through the recordings, but for others (the vendor roadmaps in particular) I couldn’t as they weren’t recorded (why do vendors do this?!?).

Monday’s sessions

The first session I attended on Monday was entitled “Do collaborative spaces ever work (INFO1)”, this a panel session format where the question posed was “Social networking/collaborative spaces within a firm are a dangerous distraction from doing real work?” Two of the panelists took opposing sides to this question whilst the other moderated.

To be fair I think the panellist arguing for this question was struggling and in the end they all pulled together five points each on how to make a success. Some points overlapped and so below is my mash-up of them all:

  • Get business requirements. Find who will use it, what information they want to share and why they want to share it.
  • Get people using it. Difficulty here though as people will go to where the content is, but if you can’t get the people there then there will be no content. Catch 22!
    • Don’t make people fit technology. If doesn’t feel natural people won’t use, IT get excited by tech, on average lawyers don’t.
    • Another Catch 22 from the panellists. Don’t try and do it all at once, life is a game of inches. But you also need to go big and lean in    because you have to get enough content and people in there to start with.
    • Keep it simple
    • Lead by example. Have community leaders. Seed content, nurture discussion, moderate if required.

Overall this was a good discussion and I came away with some thoughts on recent projects and future collaboration platforms.

Next up was “Here, Now & Beyond law 2020 (SPEC2)”. This was a talk of two halves, first some really interesting discussion on how Pillsbury had moved their global operations centre and its services to Nashville. Improving the service function to support the lawyers. They are now looking at a second phase, focussing on the lawyers. Bringing lawyers into the centre. eDiscovery, case support, Lit support etc. They talked about the choices they made and cost savings, overall labour savings were the biggest saving, far above the location cost savings in a cheaper city. The whole concept of service was worked on by Pillsbury, they introduced consistency across all services, not just IT. Working on consistency in service process, in reporting and in rewarding staff. They also tried to ensure the people in Nashville felt part of the firm and not just an outsourced offshoot, this was critical to the success.

The rest of the session was talk about information governance, cyber security and project management as well as the centralisation but I didn’t find this as interesting so didn’t take that many notes unfortunately.

After lunch was “Predictive analytics: email management magic? (APP3)” where a panel of four talked about using analytics and predictive technologies and how they can be used in email filing. It was really four firms explaining how their technology/approach helps with the two email filing issues: Tackling the huge backlog and then the ongoing day to day filing. The gist of the solutions though was that they were usually hitting an 80-85% accuracy, I couldn’t help think that this was similar to the stats for speech recognition in the early 2000’s and a big blocker to adoption. Still I came away with a great quote one of the panelists used; “You know in the movies where the zombies break through and keep coming through the windows, that’s my email”.

The final session was entitled “Top 10 Tablet Tasks Talked Through Thoroughly – (APP17)”, where three panelists took you through the best 10 apps for iOS, Android and Windows. Unfortunately I didn’t come away with much new. The iOS list I knew, the Android was pretty much the same and the Windows tablet was a Surface 3 and so ran pretty much everything!

Tuesday’s sessions

First up was pretty much a vendor demo “SaneBox To Outsmart Your Inbox (SPOT3)”, this was a nice email management tool. It’s aim is to address the issue they’ve highlighted in a study that shows 30% of our time is spent “doing email” and not doing the jobs in our job description. And of this 40% email is useful to 60% being just noise! Simply SaneBox is a server side email tool (the integration with exchange, for example, is lightweight. Basically it requests the header, analyses it and then does a lightweight folder move request). From the user end it creates a number of folders to quickly sort and manage your emails. The picture below shows some of the basic ones:

Sanebox

The aim of the product is to achieve inbox zero by the end of the day and help organise your email to ensure its easy to action. It’s worth having a look on their website for full information on how it works. I came away thinking it would be pretty good if you get stressed by a full Inbox. For Legal ITers the question of what about all the Legal Outlook Addins was asked! The answer wasn’t conclusive but an explanation of the architecture made you think it ‘should’ ensure it doesn’t clash with any of them.

Next up was “Decision Factors for Windows 8/8.1 (DASPG4)” looking at a number of firms who have done a Windows 8 rollout and some of the challenges they faced.

  • Most rolled out Surfaces – still unsure how they justified the cost of these machines over a sub £700 laptop.
  • For those going from Windows 7 and Office 2010 the transition from a technical perspective was fairly straightforward. One comment from a company going from Office 2003 was that going to Office 2013 was more difficult than the transition to Windows 8.
  • There was positive feedback from the end users for speed and stability.
  • Challenge was how to deal with the appstore. How to enrol people, firm wide or individually? Most turned off as not many legal it vendors delivering “metro apps” and so not that crucial at the moment.
  • Metro v Desktop? Example firm split 50-50 of tiles v traditional view in a pilot, after the pilot most people wanted to stick with metro (even from those starting from the desktop traditional view)

There was a question at the end, “we’re probably looking to upgrade in the next six to nine months should we wait for Windows 9?” Answer: “No”. The feeling was that getting your applications tested and integrated now was best as you’ll get a head start. Also mentioned was the need to think about the wait for vendor support in going with version 9, it was 6-9 months post Windows 8 in terms of lead time so could be waiting 12months+ from when Windows 9 is launched before you could rollout.

Last up was “DMS in the cloud (ETPG3)” which really should have been intranet in the cloud. It was more about how Microsoft transferred their internal SharePoint intranet site for their in-house legal onto Office365, interesting but not quite what I was expecting. There was mention of how this programme helped develop Microsoft’s Matter Centre for Office365 which launched at ILTA 2014 but I’ll talk about that in a separate post.

In the next post on Thursday I’ll wrap up the sessions for the Wednesday and Thursday mornings and cover off the keynotes from Tuesday and Wednesday (I skipped Thursdays to fit in some chats to vendors and packing for the flight home!)

ILTA2014Imagine

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Aug 28 2014

Across the pond to ILTA 2014 – a retrospective look part one

Jason

ILTA 2014 – Nashville 18th-21st August

The conference kicks off Sunday evening with the “Communities of Interest” groups, now to me as a UK attendee these don’t really have any gravitas as we seem to be a bit divorced from all the ILTA sessions, panels, groups that go on outside the annual conference**. But I did make my way into the tweetup and met with a few people I’ve conversed with on twitter over the past few years. These sessions were followed by the speaker meet and greet, which for a newbie speaker seemed like a large gathering of people who knew each other! But forcing myself to network I got chatting to a few folks, most interesting were a couple of university students from California doing a project for an Australian software company wanting to break into Legal. An interesting insight into how companies look at new markets.

ILTA2014

Monday and the conference kicks off properly with the opening keynote. This was excellent, it was presented by Peter Diamandis (chairman of the XPRIZE Foundation), future gazing on the general theme : “Over the next 20-30 years we’re going to meet and exceed the needs of everyone on the planet”.

The first section of the talk looked at Technology, here are a few bullet points I pulled from this part.

  • He talked about the news media being a drug pusher, where bad news is the drug. But look behind the news and see that it’s not all bad, for example, in the US even for those defined as poor, 99% have electricity, water etc. Technology is what has changed this.
  • Today a kid in a garage can start a company, go viral and touch a billion people.
  • In 10 years predicted 40% of Future 500 companies don’t exist yet
  • Technology is growing exponentially
    • By 2023 the standard $1000 computer will be calculating at the speed of human brain
    • By 2050 it will be at speed of entire human race

The speed of this change is exponential, and this can lead to disruptive stress or disruptive opportunity (the former is where you’re in the business that the kid in the garage is building something for, the latter is the kids business).

He talked through some examples of these technologies. About IBM’s Watson, with IBM now moving it to a platform that you can build on. So what happens when this is available to all on the smartphone? Putting this in the Legal arena, what happens when legal apps on this platform?

As an example of the growth we just can’t perceive, he talked about how some technologies will hit this growth and experience one billion times improvement in next 10-30 years – an example from the past of this was the digital camera from 1976 to 2014 which showed this level of growth, where will these be when another 1bn times better than today! What does this mean for say eDiscovery in legal?

Then onto cars and this was a great example of how disruptive technology can be. How the autonomous car will demonetise everything – if cars don’t crash, you can make them much smaller and out of lightweight material. You don’t need to own a car, you just use one. And the “wow” statement, kids born now won’t drive a car at all as autonomous cars will be the norm in 18 years!

Finally 3D printing disrupting a ten trillion dollar manufacturing industry. A future where anyone can scan or print anything.

It was a really uplifting section that showed how technology improves rapidly and changes industries. The ending remark was a warning to companies:

If you’re dependant on innovation solely from inside your company, you will lose

This led onto a section talking about crowd sourcing. Where he talked about how the X Prize came about and what it plans to do next. This next project after the space competition was a $10m Tricorder X Prize – the aim was to build a handheld mobile device for people (not doctors) to put healthcare in your hand. A device that can diagnose your illness as well as a team of doctors. 330 teams entered, they are now down to the top 10 and expect to announce a winner in 18 months.

They are already getting ready to launch the next project, a global learning X Prize. Asking a team to build an app with an aim of teaching reading, writing, numeracy to kids in just 18 months. They are also pushing a toolset so people can design and build a competition themselves to force innovation within organisations and communities. HeroX.com.

The finish was an upbeat note on how this explosion in technology brings abundance. An example was solar energy that is experiencing exponential change, the stat given was that the US will generate 15-20% of their energy by solar in 15years. Of the world’s population in 2000 only 6% were connected to the internet, by 2010 it was 23% and by 2020 it will be 66% (or in numbers 3 billion new people connected). What will these 3bn create, discover, invent? What we think now is scarce will become abundant. Example given was how aluminium was difficult to extract and therefore scarce and now thanks to technology is abundant.

A real uplifting talk to start the week and one that generated a fair few conversations during the week.

In the next post on Tuesday I’ll look through some of the sessions I went to during the week.

 

** at the end of the conference I had a twitter conversation with Jeffrey Brandt about UK ILTA, it ended up with me thinking that maybe we as Legal IT folks in the UK need to get involved more with the ILTA events in the UK to shape them to something akin to the full US conference. This may bring us closer to the communities of interest through the year too.

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